Why is my device disconnecting unexpectedly?

Does the PowerTool unexpectedly disconnect during usage?

 

Definitely make sure that you are running the latest version of the Apple iOS. Unless your still on an early version of iOS11, this shouldn't be the issue.

 

• Have you read this article about network settings?

Your unit may be disconnecting because of one of the below reasons:

 

ZERO MOVEMENT TIME OUT

 

First thing to check is the "Zero Movement Timeout"  - once connected to Bluetooth you can open the PowerTool Tab (bottom left corner) in the App and check the default. The default is 15mins, so it should stay connected when in use an will disconnect after "x" mins of inactivity.

 

Check that this is not set to 5 Mins.

 

BAD STATE

The GymAware PowerTool utilizes the Bluetooth module of the iOS device. Due to the nature of our environments, at any one time, there can be multiple Bluetooth requests occurring in a room (ie. players phones etc.)

This may cause GymAware to enter into a bad state - either lockout or disconnect when the App opens.

Steps to solve this are:

1. Turn off all other Bluetooth devices
2. Try the soft reset which utilizes the magnet in the silicon tube of the tether
3. Perform a full reset with the switch on the side of the PowerTool or with the paperclip method

SOFT RESET

 

If the issue still persists, there could be the case when say, with a deadlift exercise that the unit can disconnect the Bluetooth accidentally.

 

There is a small magnet located in the silicon tube section of the tether - just down from the velcro strap. This magnet is used to perform a "soft reset" and therefore the bluetooth will disconnect if this happens.

 

When its placed atop of the lid on the GA PowerTool, just below the letter "G" in GymAware it can align with a sensor beneath the top cover and then a reset will occur. In the case that this could happen it would be with bumper plates that are smaller in diameter.

 

When the bar is returned to the floor, there is excess tether between the PowerTool and the bar so that it folds over itself - and can inadvertently trigger the reset, as the magnet in the silicon tube, sits atop the sensor under the lid.

 

If problems still persist, you could try to disconnect the battery - giving it a jumpstart.