What happens if the App doesn't authorise

You must open the Authorisation email on the same iPhone or iPad that you want to use the app on.

There might be a small delay between the email activation and the authorisation.

If you aren't taken directly to the App or if clicking Authorise Device takes you to a QR code or the App Store you can try:

1. Re-attempt authorisation

• Delete the FLEX App
• Turn OFF your phone by holding the Power button on the side for 5 seconds
• Re-Download the App
• Enter your email
• Re-send authorisation email

Ensure that you are using your main email client on your phone.

2. Authorise using a QR code

You can also open the authentication email on your desktop computer. Clicking 'Authorise Device' on the desktop will open a QR code. Scan this QR code with the iPad or iPhone you want to use FLEX on.

3. Login using AppleID (iOS only)

If your problems persists, please send us an email at [e-mail]